Terms and conditions

1. Operator and contact

VOXIT Limited, registered in England and Wales, company number 06056088. Registered office: 24 Landport Terrace, Portsmouth, Southsea PO1 2RG.

For service enquiries, complaints or questions about these terms, email support@voxit.co.uk. Nimbus Hub’s website is nimbushub.uk.

2. Scope and service agreements

The service is intended for business and professional use by authorised users. You must have authority to act for the organisation whose account you use and for the websites you monitor or manage. If you do not have that authority, do not use the relevant functions.

Any separately agreed order or service contract governs pricing, subscription periods, cancellation, service levels and liability where it addresses those matters. These website terms do not create an additional charge or override mandatory legal rights. We will draw material contractual changes to the contracting customer’s attention; publication alone is not a substitute for agreement where agreement is required.

3. Accounts and access

Public signup includes five free domain-monitoring slots after email verification and acceptance of these terms and the Acceptable Use Policy. This does not include buying or registering domain names. Each account is limited to its assigned client area. Repeated signup does not increase the allowance. Do not create extra accounts to evade allowances or service protections. No payment is collected by the signup form.

Keep account details accurate and credentials confidential, use a unique password, and enable two-factor authentication. Do not share individual logins or connection keys. Tell us promptly if you suspect unauthorised access.

Administrators can manage client accounts, domain allowances, monitoring settings and access. Client access is limited to the client area assigned to the account. Archiving a client prevents access and monitoring but retains records for possible restoration; it is not permanent deletion.

4. Monitoring and results

Nimbus Hub checks selected aspects of domain registration, DNS, email configuration, websites, certificates, look-alike domains, cyber security and connected WordPress installations. Features depend on the services enabled, configuration and available integrations.

Results are observations at the recorded check time, not continuous guarantees of availability, security, ownership or compliance. Registry information, DNS caches, third-party feeds, blocked requests and incomplete configuration can produce missing, delayed or inaccurate results. A healthy result does not establish that a website is free of malware or other defects. A look-alike result is not proof of fraud.

Check intervals are scheduling targets, subject to queues, rate limits, maintenance, provider availability and worker capacity. Verify important findings independently. You remain responsible for domain renewals, backups, security, responding to incidents and keeping websites operational. Monitoring does not renew domains or certificates for you.

5. Alerts and communications

Configure a valid alert email address and the severities you want to receive. Muting, maintenance windows, notification rules and delivery failures can prevent or delay messages. Acknowledging an alert does not resolve the underlying issue. Do not rely on email alerts as your sole means of detecting urgent or safety-critical events.

We may send operational and security communications needed to provide your account or respond to your enquiries. Alert preferences are not marketing consent.

6. WordPress connector and updates

Install the connector only on websites you are authorised to administer. Protect and revoke connection keys when they are no longer needed. Monitoring may report WordPress core, theme and plugin versions and available updates; premium or custom components may not expose reliable update information.

Remote updates require the relevant connector permission and an authorised action. Updates can fail or cause incompatibilities or downtime. Before requesting an update, keep a current restorable backup, check compatibility and choose an appropriate maintenance window. The connector is not a backup or guaranteed rollback service.

7. Acceptable use and service protection

Follow our Acceptable Use Policy. We may apply domain allowances, usage limits and proportionate security restrictions to protect the service. We may restrict or suspend access where reasonably necessary to address abuse, a security threat, unlawful use or a material breach. Where practicable, we will explain the reason and give an opportunity to resolve it. Contact support if you believe a restriction is mistaken.

8. Data and intellectual property

You retain rights in the data you provide and must have permission to submit it. You grant us the rights reasonably needed to process that data to provide, maintain and secure the service. Our Privacy Policy explains personal-data handling. Where we process personal data on your organisation’s instructions, the applicable data-processing agreement is separate from this privacy notice.

Nimbus Hub branding and application materials are protected by intellectual-property rights held by their respective owners. Open-source and third-party materials remain subject to their own licences. You may use the service and export your authorised results for legitimate business purposes; this does not transfer ownership of the application.

9. Availability and responsibility

We aim to provide the service with reasonable care and skill. Availability and features can be affected by maintenance and third-party systems. We do not promise uninterrupted operation, complete detection of problems or a particular result unless expressly agreed in a service contract.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited. Any agreed financial limitation of liability must be set out in the applicable service contract.

10. Ending use and disputes

Contact support to request account closure or arrange export and deletion. Deleting a monitored domain does not cancel its registration or hosting. Local exports remain your responsibility after download. Contractual cancellation and any outstanding charges are governed by your service agreement.

These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights you may have to bring proceedings elsewhere. Please contact us first so we can try to resolve a complaint.